Track time on projects and tasks using the timesheet app. Available as a Chrome plugin or a mobile app.
Use the customer satisfaction rating survey to get feedback from customers every time you close an issue. Configure the automatic email sent to customers after each milestone and receive their feedback directly. Analyze overall rating by project to improve your process.
Forecasts projects and resources easily from the Gantt chart taking employee holidays into account. Compare forecasts with real timesheets.
Customers have access to their tickets from the front-end portal.